Delivery Policy
Delivery time is dependent on the item ordered and the items country of origin. Production and delivery times begin from the date that the purchased item has been paid for in full, not from the date of the order. Fairing Solutions will not be held responsible for delays in delivery due to customs or other unforeseen delays in shipping. Shipping for most items is via EMS post and items shipped via EMS can be tracked.
Insurance
It is your responsibility as the customer to purchase our optional insurance on all shipped goods if insurance is desired. Items are normally sent without insurance to make the cost of shipping more reasonable. Insurance is optional but if you choose not to purchase shipping insurance any damage that's incurred during transit will become your own responsibility.
We will do everything in our power to help you replace any items damaged in transit however any associated replacement costs will be your own responsibility should you choose to not purchase shipping insurance.
Insurance is calculated on the value of the items purchased and it enables us to replace items that are damaged by the postal system for you, at no additional cost to you.
It is the responsibility of the customer to pay the full shipping cost of any items purchased and then returned to Fairing Solutions for replacement or refund under our return policy. Items my only be returned at the discretion of Gaga Culture Pty LTD which is the parent company of fairing solutions.
Color Matching
Fairing solutions can not guarantee an exact color match against other panels on your existing kit or tank. This is due to a number of factors including color matching differences, paint fade, different undercoats and layers, and other similar factors. A good paint shop will charge hundreds of dollars to match a color correctly and its a very time consuming job. For this reason we are unable to match colors perfectly. We will however try and match as closely as we can within the time and budget we have.
Below are two examples of kits we have produced for our customers that highlight slight differences in color between the existing tanks and new aftermarket Ducati and Kawasaki fairing kits. If you cant live with this difference your option would be to either paint the tank to match or buy a genuine OEM fairing kit.
Standard Estimated Delivery Times
Standard production time is 10 working days for fairing's and custom parts. Delivery is usually 5-7 working days from the end of production. This can change in times when our factory is funning at full capacity, in this case we will notify you of any delays to production or shipping.
Special Order Estimated Delivery Times
Custom parts and special orders can take up to 20 working days for production and an additional 5 working days from the end of production for delivery. Some special orders can take longer. In this case Fairing Solutions will notify the customer of any production delays.
Items Damaged in Transit
Items that have been damaged in transit or in the manufacturing process must be reported within 3 working days of delivery to info@fairingsolutions.com.au. If during checkout you chose not to purchase shipping insurance any damage incurred during transit to the items purchased will become your own responsibility.
We will do everything in our power to help you replace any items damaged in transit however any associated replacement costs will be your own responsibility should you choose to not purchase shipping insurance.
Items that have been insured with our shipping insurance and arrive damaged will be replaced or exchanged with the fastest possible expediency. To make a claim please read our shipping insurance section.
Items Damaged in Production
Purchased items that have been manufactured below the normal acceptable standard for aftermarket replacement parts will either be replaced or the item refunded as stated in the local government fair trading act. To make a claim please read our shipping insurance section to see what we require in this situation.
Return Policy
Fairing Solutions will not accept returns on items where the end user has difficulty with installation of the product or due to change of mind. Fairing Solutions will also not offer a refund or accept returns in the following situations:
- Items that have been broken due to incorrect fitment.
- Items that have been incorrectly ordered by the customer.
- Change of mind.
- Installation problems where fairing's or part installations are not being carried out by a licensed motorcycle repair service.
- Cancellation of orders once production has begun.
- A deposit has been paid but the order is later cancelled.
- Where the items description is accepted by the customer and the customer is then unhappy with the final product where it meets its description.
Consumer Data / Privacy Policy
Fairing Solutions stores customers names and addresses in our secure database for the purpose of delivery and placement of orders. Your personal data will never be used for any other purpose other than this without your personal written consent. We take your privacy very seriously and will never sell or trade your personal information to any third party organizations.
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